Refund policy

14-Day Return and Refund Policy

We accept return requests within 14 days after your order has been delivered. If the return deadline falls on a weekend or holiday, it will be extended to the next business day.

To be eligible for a return, the item must be in the same condition in which it was received, with all included parts, accessories, and packaging. A receipt or proof of purchase is required.

To request a return, contact us at brandlineshopllc@gmail.com. Items returned without prior approval will not be accepted. Return instructions and the return address will be provided after your request is approved.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the item received was incorrect, damaged, or materially different from the listing. No restocking fee is charged.

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, incorrect, or missing parts.

Gift cards, digital products, personalized items, personal-care goods, and items marked “Final Sale” cannot be returned.

We do not guarantee direct exchanges. To receive a different item, return the original item and place a new order after the return is accepted.

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process the refund.

Orders may be canceled within 15 minutes after they are placed, provided fulfillment has not begun.